Payment and Shipping

Payment Methods

  • Bank Transfer (available for orders of 1000 USD or more)
  • PayPal

Please ensure payment is made within 4 days of placing your order.

Note: Bank Transfer is only an option for orders exceeding 1000 USD.

Shipping

We primarily ship via DHL and FedEx, with FedEx offering a lower rate than EMS. FedEx is ideal for small packages or items under 10 kg.

You can review the shipping cost and estimated delivery time before finalizing your order. Simply add items to your cart, enter your shipping address, and the system will calculate the shipping cost.

We will dispatch your order immediately after payment is confirmed and provide you with a tracking number via email.

Important: Import duties, taxes, and other fees are not included in the item price or shipping cost. Buyers are responsible for covering any applicable import duties. The seller is not liable for shipping delays due to customs, nor for any uninsured package in case of loss.

    Shipping for Heavy Load

    For orders over 100 kg, sea freight is an option, particularly if you’re not in a rush. We ship to various countries via sea freight under EXW, FOB, CFR, CIF, or DAP terms, according to Incoterms 2010. Please provide us with the nearest seaport through the contact page, and we will send a shipping quote after calculating the costs.

    The terms of trade when exporting and importing products from Japan | Incoterms 2020

    Please read more information about Incoterms of trade on our article.

    OUR FORWARDERS FOR HEAVY LOAD
    • Chuetsu Transport (Sea)
    • Hankyu Hanshin Express (Sea/Air)
    • FedEx (Up to 178cm height)
    • DHL

    Note: Import duties and any related fees are the buyer's responsibility. The seller is not liable for shipping delays caused by customs or for uninsured packages lost in transit.

    Delivery Schedule

    Delivery times vary depending on the destination. All items are shipped internationally from Japan. In rare cases, customs duties may be imposed on your order. Please note that any customs duties are the buyer’s responsibility.

    Return Policy

    We do not accept returns, exchanges, or refunds. In the event of damage or loss during transit, compensation will be provided for the actual damage.

    If you ordered the wrong items, we cannot offer refunds, returns, or exchanges after invoicing. To avoid any issues, please double-check your order using our online form before completing your purchase.

    Terms of Sale

    • Import duties, taxes, and charges are the buyer’s responsibility and are not included in the item price or shipping cost.
    • These fees are typically collected by the shipping company or customs upon delivery—do not confuse them with additional shipping fees.
    • We do not under-value items or mark them as "gifts" on customs forms, as this violates international law.

    Packages shipped from Japan typically arrive promptly, but please allow a few extra days in case of delays. All orders will be securely packed with proper materials to ensure safe delivery.